Introduction & Fundamentals
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Introduction to the course (6:01)
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Maps of Reality & Perception (7:24)
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Actual Value Versus Perceived Value (6:34)
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Exercise - The Circle of Working Life (5:32)
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Introducing the Success Loop (9:53)
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Exercise - The Success Loop (3:56)
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Success Principle: Anything is Achievable when broken down into chunks (6:52)
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Success Principle - Applications (7:41)
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End of Section summary (1:33)
Building Effective Relationships
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Why Building Effective Relationships? (5:11)
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Respected versus being Liked (4:13)
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The Magic Ingredient of Succesful Relationship building (4:34)
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NLP & Sensory Acuity (7:18)
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The Art of Calibration (7:38)
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What to Calibrate for... (13:47)
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Calibration - Going Deeper (6:13)
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Calibration Games & Exercises (6:50)
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Fovial and Peripheral Vision (6:01)
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A Peripheral Vision Experience (5:58)
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The Power of Deliberate Empathy (6:20)
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Going Deeper into Deliberate Empathy (14:00)
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Deliberate Empathy Exercise (4:39)
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Deliberate Empathy - a further exercise (7:09)
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Blending Hard & Soft Communication (6:48)
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The Art of Pacing and Leading (5:31)
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The Mehrabian Myth (6:47)
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The NLP Agreement Frame - an introduction (5:06)
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The ABC Communication method - the 'A' (7:54)
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20. The ABC Communication Method - the 'B' (8:01)
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21. The ABC Communication Method - the 'C' (4:11)
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The Art of Framing & Re-framing (6:17)
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Change the Question (4:06)
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The Aikido Method (4:57)
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End of Section Summary (3:24)
Criticism, Conflict & Feedback
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Criticism & Conflict - introduction (2:30)
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What do we mean by Criticism? (8:37)
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Perceptual Positions - The Importance of "third" (9:44)
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An Experience of Third Position (10:50)
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Perceptual Positions - additional layers (11:12)
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Future Pacing Learnings (8:42)
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Criticism & Feedback - Additional advice (6:13)
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Conflict & Chunking up (8:26)
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Chunking up: Questions & Examples (6:19)
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End of Section Summary (3:35)
Performance & Productivity
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Introduction to the Section (2:01)
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NLP Strategies - what are they? (6:56)
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NLP strategies - an analogy (8:11)
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The R.E.S.T Model (9:40)
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The R.E.S.T Model - A Worked Example (8:05)
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Mapping Across Strategies (8:34)
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The R.E.S.T Model Exercise (2:23)
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NLP Strategies Summary (5:29)
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Productivity Principle: Proactive and Reactive (7:56)
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Productivity Principle: Proactive and reactive - an exercise (2:44)
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Productivity Principle: Global and Detail (7:29)
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Productivity Principle: Deep versus Shallow (6:45)
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End of Section Summary (4:08)
Becoming More Influential
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An Ethical Definition of Influence (4:44)
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What causes us to take action? (4:53)
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The BAM model for Influence (9:59)
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The BAM model for influence - Exercise (6:21)
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Introducing Cialdini & the Dynamics of Influence (2:59)
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Dynamic 1: Reciprocation (6:26)
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Dynamic 2: Consistency & Investment (6:42)
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Dynamic 3: Scarcity (4:00)
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Dynamic 4: Social Proof (3:59)
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Dynamics 5 & 6: Liking & Authority (5:09)
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Cialdini's principles: an exercise (2:18)
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End of Section Summary (2:23)
Closing Comments
